Remedy IT Service Management Suite

New BMC Remedy IT Service Management, now with Smart IT, revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization.

  • Increase value with complete, integrated IT Operations Management (ITOM) solutions from a single vendor
  • Compete more effectively with adaptive automation of any business service
  • Deliver a friction-free user experience with intuitive Remedy with Smart IT
  • Ensure rapid, risk-free service delivery with built-in best practices in a proven platform
  • Anticipate IT operations needs from data-driven insights
  • Reduce implementation and administration requirements with cloud-based
  • Remedy OnDemand

Bring IT to Life with BMC

See how one of the world’s most established IT management solutions providers is revolutionizing the way companies view IT in the modern digital era. Introducing Living IT: the BMC vision for who we are and how we work today.

An ITSM powerhouse any way you like it

Whether you use the full suite or just a few of the included applications, the Remedy IT Service Management Suite is flexible enough to meet your specific needs and can be hosted on-site or delivered via the cloud.

Remedy with Smart IT

Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience, to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.

Remedy Asset Management

Manage the entire lifecycle of your IT assets, including extensive control over software licenses to help you honor contractual agreements.

Remedy Change Management

Manage change and releases across the entire IT infrastructure—from data centers to desktops—with mobile and email approvals, change templates, pre-approval formatting, and collision avoidance.

Atrium Service Level Management

Define service level requirements, track service levels, measure service level compliance, and drive continuous improvement initiatives.

Remedy Process Designer

Quickly build and deploy new requests and processes using graphical workflow tools.

Remedy OnDemand

Get the same powerful enterprise service management capabilities of Remedy ITSM with the maintenance-free agility, security, and performance you require from the cloud.

Remedy Service Desk

Our distinct yet fully integrated ITIL® incident management process and problem management applications work seamlessly with other service management solutions (change, asset, service level, service request, identity, and knowledge).

Remedy Knowledge Management

Give your service desk analysts a knowledge base of easy-to-find solutions and help end-users more easily resolve issues on their own.

Remedy Virtual Agent
Provide assisted support to end users via chat, either with a chat bot (virtual agent) or live agent.

Additional products

Remedy integrates with a host of other BMC solutions to provide value beyond traditional IT Service Management.


BMC AppZone makes it easy to obtain, publish, manage, and secure your corporate-approved app store.

Atrium Configuration Management Database (CMDB)

BMC Atrium CMDB provides a complete, accurate, and up-to-date view of the people, processes, and technologies that make up your business and IT environments.

Service Resolution Smartflow

Automatically generate incidents and route them to your service desk whenever performance issues are detected, using the BMC Service Resolution Smartflow cross-product solution.


BMC MyIT creates a virtual assistant right on each user’s device so they can easily help themselves to basic IT services.

Atrium Discovery and Dependency Mapping ›

BMC Atrium Discovery and Dependency Mapping (ADDM) automatically finds and maintains a complete inventory of data center assets and the relationships between them.