Service Desk On-Demand

'Service Desk On-Demand' by Technosys is a comprehensive, turnkey solution that enables companies to start using the best of breed ITIL aligned 'Service Desk' solution effortlessly, reliably and cost-effectively. Through its innovative 'Service Desk On-Demand' offering Program. Technosys utilises a tactical and consultative approach to guide customers (subscribers to the service) through the model, code, and processes that are crucial to customers staying aligned to ITIL. Technosys assumes the responsibility for delivering the product to its customers, end users in line with agreed service level agreements. Technosys 'Service Desk On-Demand' service includes all of the infrastructure components and ongoing services necessary to maintain:

• 24x7 systems management
• Call centre support
• Subject Matter Experts (SMEs) trained on the software application(s)
• Hosting and networking
• Security
• Disaster recovery
• Monitoring and reporting
• Change management
• And much more

The Complete Service Desk SaaS Solution

No other 'Service Desk On-Demand' SaaS solution provides the breadth and depth of service, or the flexibility that is offered by Technosys

Key Benefits

• Reduces Cost
• Minimises Risk
• Maximises Availability
• Fully Managed and Supported
• Completely Web based Market leading BMC Service Desk which is ITIL Aligned
• No need to purchase any additional infrastructure
• Based purely on a Subscription Model

Options

This service has fully flexible and customisable solutions to fit in with your requirements. These can include some or all of the following:

• Incident Management
• Problem Management
• Self Service
• Service Level Management
• Change Management
• Asset Management
• Configuration Management
• Knowledge Management
• Crisis Management
• Purchasing
• And many more

BMC Service Desk Express	Magic Quadrant for IT Service Desk

Related Links

• Consultancy
• Remedy Upgrade Service
• Scapa Performance
• ITIL Training
• Customer Support
• Clarity Connector
• Managed Services