Field Service Automation

ServiceNow Field Service Automation helps enterprises efficiently manage work tasks that need to be performed on location. It matches these work tasks to agent skills, geographic territory assignments, and available inventory. Field service staff productivity is improved through capabilities such as geo-location tracking, auto-dispatch, auto-routing, and the SLA-based mapping of tasks. Field Service Automation works seamlessly with ServiceNow Incident Management to connect service desk and field service processes, and can leverage ServiceNow Asset Management to ensure that the correct parts for a job are available when needed.