ServiceNow HR Service Automation streamlines and improves HR service delivery by offering a consumer-like self-service catalog to employees along with out-of-the-box request and fulfill process automation. An HR service catalog presents employees with pre-defined services such as benefits or employee relations items. Once requests are submitted through the HR service catalog, cases are automatically assigned to a designated human resources specialist or team for fulfillment. Integrated reporting provides insight into volume, types of requests, and individual workloads so that HR management can align services and resources, and identify opportunities to improve both services and HR operations.