Technosys and BMC® Service Desk Express Suite

BMC® Service Desk Express Suite is an easy-to-use, browser-based support automation tool that enables small and midsized businesses to optimize IT assets, achieve compliance, and improve process efficiency throughout the organization.

How can BMC Service Desk Express Suite help?

• Increases overall business value with business visibility metrics that reduce operational costs and improve efficiency
• Determines the cost of key activities, such as incident resolution, change management, and system maintenance, helping you to proactively manage the cost of IT operations
• Optimizes IT assets through better resource efficiency
• Lowers risk and facilitates compliance by automating key processes
• Boosts process efficiency throughout your organization by leveraging ITIL best practices
• Implements ITIL-based service level management that lists business services supported by IT in a hierarchical structure
• Improves user productivity with the ability to easily locate and display important information by sorting and filtering data through a query design wizard.
• Provides more secure system access through out-of-the-box integration with Active Directory that allows users to securely access the service desk system without requiring additional login IDs or passwords
• Provides 24x7 access to technicians and end users through a flexible browser-based help desk solution
• Reduces call volumes and increases satisfaction with self-service help desk included at no extra charge
• Keeps you informed about your service management business with reports on service response times and average response rates
• Cuts abandon rates through optional telephony integration that automatically identifies your customers and sends their information to the screen
• Improves communication across all departments by integrating a workflow system with support, service, engineering, marketing, facilities, and sales
• Increases efficiency through a centralized repository that allows you to store, retrieve, and distribute information, making it accessible to anyone, anywhere
• Reduces operational expenses because no software is required on the desktop, so installation and upgrades are quick and easy
• Integrates with legacy systems to exchange data and reduce manual entry
• Automates request processing to ensure that every request is logged, approved, and submitted electronically following established procedures
• Expedites the installation process through a configuration wizard tool that helps new users to install and start using the suite quickly

Related Links

• IT Service Management
• ITIL
• Integration