Technosys and BMC® Remedy® Distributed Server Option

BMC® Remedy® Distributed Server Option intelligently extends solutions built on BMC® Remedy® Action Request System® (AR System®) to multiple applications and locations across your enterprise by efficiently and transparently providing information across specialized or geographically dispersed sites.

How can BMC Remedy Distributed Server Option help?

Using BMC Remedy Distributed Server Option, organizations can:

• Enable global applications with tens of thousands of concurrent users
• Coordinate requests between independent organizations with regional or specialized charters
• Build a "follow the sun" support network with service centers in time zones around the world
• Provide centralized service dispatching through your operation groups
• Link discrete organizations and applications, such as Support’s call center with Engineering’s defect-tracking system
• Share functionality seamlessly - even among applications using different operating systems and databases
• Improve performance by off-loading reporting and archiving functions to a separate server

Technosys - BMC Remedy Distributed Server Option

Related Links

• IT Service Management
• ITIL
• Integration