Technosys and BMC® Remedy® IT Service Management Suite

BMC® Remedy® IT Service Management (ITSM) is the No. 1 software choice for quickly establishing repeatable, efficient, and effective ITIL®-compatible service management processes that unify service desk, incident, problem, change, asset lifecycle, and service level management applications, as well as a configuration management database (CMDB), with a single data model, workflow platform, and user interface.

How can BMC Remedy ITSM help?

• Unifies service desk, incident, problem, change, asset lifecycle, and service level management applications, as well as a configuration management database (CMDB), with a single data model, workflow platform, and user interface
• Provides proactive and continuous improvement of service availability, quality, and cost-effectiveness
• Includes several shared services for more effective service management, including the BMC Atrium CMDB and Definitive Software Library
  • Enables you to coordinate data and tasks within and across your service management processes, using common reference points for assets, configurations, application topologies, and the business services and users that depend on them
  • Provides a unified view and management of your software applications and automates associations between definitive software descriptions, discovered production instances, locations of authorized golden master software, and software license contracts
  • Enables more effective coordination of software deployments and configuration changes, software license management configurations, and resolution of software incidents and problems
• Works out-of-the-box with other BMC solutions to automate sequences of tasks that enable more efficient management of IT from a business perspective:
  • Reduces business disruptions by addressing infrastructure-related incidents - autoprioritized by business impact and embedded with root cause data - before users call
  • Improves cost-efficiency, reliability, and performance by using closed-loop change processes for data center and desktop management - from authorization to execution to verification to compliance
  • Displays the resource capacities of server assets to understand their performance, as well as financial and contractual dispositions
  • Monitors and enforces business service level agreements that unify service and support metrics
• Integrates with BMC® Configuration Management through the BMC Atrium CMDB
  • Provides policy-based automation for provisioning and maintaining the software configurations of your client and server assets.
  • Automates enforcement of configuration and software license policies with a repeatable closed-loop process - from authorization to execution to verification.
• Provides business insight into your IT service management with BMC® Analytics
• Features a multitenant architecture with role-based, row-level security, so a single enterprise IT service management team can use a single deployment to service multiple business units or customers
• Enables fast deployment, extension, and adaptability to meet your unique and evolving business requirements.

Technosys - BMC Remedy IT Service Management Suite

Related Links

• IT Service Management
• ITIL
• Integration