Technosys and BMC® Service Impact Manager

BMC® Service Impact Manager enables organizations to quickly visualize the impact of IT component unavailability on the business, as well as understand the root cause of business service degradation, so that they can return critical services to operation faster, save costs in service desk resources by focusing on what’s important, and improve efficiency in automating IT operations and the help desk.

How can BMC Service Impact Manager help?

• Prioritizes actions based on the impact on your business by determining the business impact of any IT event
• Locates the IT component and event responsible for business outages by isolating the root cause of the service outage
• Reduces mean-time-to-repair (MTTR) by filtering and correlating the data to deliver meaningful and actionable information to the IT staff
• Leverages exiting resources by integrating with most monitoring and event management tools
• Enforces service level objectives (SLOs) by quickly identifying which IT components put SLAs at risk
• Reduces second-level calls by providing the service desk with automated notifications that contain IT outages, business impact information, and impacted users
• Eliminates boundaries separating IT operations, the service desk, and the business by linking all business-aware service desk and service impact solutions
• Enforces service desk operations by providing problems that contain the root cause of business service degradation or outage
• Improves service levels by repairing before users even notice

Technosys - BMC Service Impact Manager

Related Links

• IT Service Management
• ITIL
• Integration