Technosys and BMC® Remedy® Service Desk

BMC® Remedy® Service Desk enables IT to respond quickly and efficiently to conditions that disrupt critical services, and acts as a single point of contact for user requests, user-submitted incidents, and infrastructuregenerated incidents by automating incident and problem management processes.

How can BMC Remedy Service Desk help?

• Increases availability of business-critical systems by speeding incident and problem resolution
• Reduces support call duration and volumes
• Increases productivity for help desk agents, support staff, and users
• Provides rich root causal information to eliminate recurring incidents
• Tracks performance against service level agreements (SLAs) to ensure that commitments are met
• Establishes a common solution for heterogeneous global, regional, and local IT support organizations
• Leverages a robust searchable knowledge base of common solutions, known errors, and workarounds
• Quickly routes requests to the right support
• Allows for the seamless implementation of long-term solutions to known errors
• Increases IT infrastructure availability

Technosys - BMC Remedy Service Desk

Related Links

• IT Service Management
• ITIL
• Integration