Technosys and BMC® Remedy® Service Process Management

The BMC® Remedy® Service Process Management (SPM) platform provides a comprehensive, end-to-end solution for automating, managing, and monitoring service management business processes.

How can BMC Service Process Management help?

• Automate manual processes - without the need for programmers
  • Allows for greater overall process efficiency
  • Helps reduce paper trails that result in human errors
• Integrate processes and information
  • Provides greater synergy, efficiency, and effectiveness back to the business.
  • Optimizes business by linking service management applications to any business processes in the organization
• Adapt to changes in the business
  • Provides complete flexibility for customizing and enhancing every aspect of an automated process
• Manage business processes in real time
  • Helps IT understand process limitations and bottlenecks
  • Allows proactive decisions about what might need to change to improve overall process success.
  • Delivers instant alerts when events are about to occur
• Process Platform
  • Provides a proven application platform that has successfully automated thousands of business processes that have been deployed out to millions of end users
  • Request-centric, forms-driven, workflow-based architecture
  • Optimized for efficiencies in service management application delivery
  • Developed for non-programmers
  • Simple point-and-click, drag-and-drop user interface
  • Prebuilt service management modules for notifications, escalations, and approvals

Related Links

• IT Service Management
• ITIL
• Integration