Technosys and BMC Service Management Process Model (SMPM)

BMC Service Management Process Model (SMPM) provides field-proven processes for the BMC Remedy IT Service Management product portfolio. These out-of-the-box processes are based on the ITIL best practices and can be customized to fit organization-specific requirements. BMC SMPM allows you to implement mature service management process quickly with minimum risk of failure. The implementation of the SMPM processes establishes a transparent IT organization capable of responding swiftly to the ever-changing business needs.

How can BMC Service Management Process Model help?

• Allows organizations to benefit from years of continuous process improvement
• Saves at least four months of process definition effort
• Provides easy web-based access to detailed instructions
• Minimizes training requirements for IT staff

Related Links

• IT Service Management
• ITIL
• Integration