05/09/2016

Removing headaches for retail and hospitality facilities directors

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Whether you run a chain of retail or hospitality outlets, the challenges for facilities directors are the same. Managing the maintenance and operation of highly distributed premises — whether they’re shops, pubs, restaurants, cafes, wine bars or hotels — is possibly the toughest challenge for centralised directors. Laborious processes and headaches Due to a lack […]

Managed IT Services, ServiceNow
31/08/2016

How to improve customer experience by giving time back to restaurant and retail managers

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Restaurant and retail managers should be focusing on improving customer satisfaction and employee relations — not administrating information in the back office. Here’s how it’s done. Stuck in the back office Life for restaurant or retail managers in an organisation which still uses outdated legacy systems is tough. It involves manual processes, like back-and-forth emails, […]

Managed IT Services, ServiceNow
31/08/2016

24/7 HR — how hospitality is supporting the self service culture for staff

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Managing hundreds, or thousands, of dispersed employees in decentralised sites across the country is a burdensome conundrum for centralised directors. Whether it’s a chain of fast food outlets, cafes, restaurants, pubs, wine bars or hotels, the challenges for the HR department to manage this human element are the same. Staff have to be recruited fairly […]

Managed IT Services, ServiceNow
15/07/2016

Do you want more time on the shop floor?

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how to improve customer service through ITSM A revolution in IT is saving time for store managers and empowering staff, thanks to automated HR tool with a user-friendly interface which can be accessed from a mobile phone. Retail managers are the vital interface between in-store staff and head office. But getting the support they from […]

Managed IT Services, ServiceNow
10/03/2016

3 ways Cloud solutions can help SMEs escape the IT treadmill

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Gartner’s predictions that IT spending at SMEs will grow faster in the next five years than the overall market is going to open up options for Cloud solutions. According to the latest report from the leading market research company, SME IT spending will grow an average of 3.8%, exceeding the 2.8% average growth for the […]

Managed IT Services
03/03/2016

5 reasons why you should consider outsourced IT support

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For many companies the decision to keep IT support in-house or to outsource it can be a difficult one so we’ve put together a few ideas which may help. 1 Reduced costs The average salary of an in-house IT manager is between £30 and £40k per year, with added costs for recruitment, company benefits or […]

Managed IT Services
25/02/2016

IT trends to look out for in 2016

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As we approach the end of the first quarter of 2016 the conversation turns to the IT trends which are beginning to make a noise. In a world where mobility and the ubiquitous “connectivity” are enabling global workforces to collaborate instantaneously, we’re now able to do much more and do it much faster. And behind […]

Managed IT Services
18/02/2016

The Benefits of Managed IT Support

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One of the latest buzz terms is Gartner’s “bimodal IT” – a method of service delivery which allows IT teams to split their focus into two separate modes for stability and agility. Stability covers the day-to-day IT operations essential to the safety and reliability of an organisation’s IT department while the agility mode centres on […]

Managed IT Services, ServiceNow