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Whilst I am not into short term scaremongering or in the habit of publishing “doom and gloom” messages, it is interesting to see the most immediate effect the Brexit vote is having within the IT sector and on those involved with making decisions on technology in the coming months. On Friday 21st October, Microsoft released […]
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By Tim Anderson: Head of Sales and Marketing; Technosys Ltd. A funny thing happened to me the other morning as I made the early commute into London. A smart looking business man, probably in his late 20’s or early 30’s was tapping out an email on his mobile and, due to the magic of the […]
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Whether you run a chain of retail or hospitality outlets, the challenges for facilities directors are the same. Managing the maintenance and operation of highly distributed premises — whether they’re shops, pubs, restaurants, cafes, wine bars or hotels — is possibly the toughest challenge for centralised directors. Laborious processes and headaches Due to a lack […]
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Restaurant and retail managers should be focusing on improving customer satisfaction and employee relations — not administrating information in the back office. Here’s how it’s done. Stuck in the back office Life for restaurant or retail managers in an organisation which still uses outdated legacy systems is tough. It involves manual processes, like back-and-forth emails, […]
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Managing hundreds, or thousands, of dispersed employees in decentralised sites across the country is a burdensome conundrum for centralised directors. Whether it’s a chain of fast food outlets, cafes, restaurants, pubs, wine bars or hotels, the challenges for the HR department to manage this human element are the same. Staff have to be recruited fairly […]
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how to improve customer service through ITSM A revolution in IT is saving time for store managers and empowering staff, thanks to automated HR tool with a user-friendly interface which can be accessed from a mobile phone. Retail managers are the vital interface between in-store staff and head office. But getting the support they from […]
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Gartner’s predictions that IT spending at SMEs will grow faster in the next five years than the overall market is going to open up options for Cloud solutions. According to the latest report from the leading market research company, SME IT spending will grow an average of 3.8%, exceeding the 2.8% average growth for the […]
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For many companies the decision to keep IT support in-house or to outsource it can be a difficult one so we’ve put together a few ideas which may help. 1 Reduced costs The average salary of an in-house IT manager is between £30 and £40k per year, with added costs for recruitment, company benefits or […]
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As we approach the end of the first quarter of 2016 the conversation turns to the IT trends which are beginning to make a noise. In a world where mobility and the ubiquitous “connectivity” are enabling global workforces to collaborate instantaneously, we’re now able to do much more and do it much faster. And behind […]
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One of the latest buzz terms is Gartner’s “bimodal IT” – a method of service delivery which allows IT teams to split their focus into two separate modes for stability and agility. Stability covers the day-to-day IT operations essential to the safety and reliability of an organisation’s IT department while the agility mode centres on […]
