Our IT Business Management solutions extend your visibility so you can manage the most costly pieces of the IT puzzle: people, projects, compliance and vendors. Our solutions consolidate IT business data into a single system of record, enabling you to effectively utilize your resources, automate the management of IT projects, ensure regulatory compliance, and manage business relationships. Then, you can devote more resources to transforming the enterprise
IT Business Management
IT Governance , Risk & Compliance
IT Governance, Risk and Compliance (ITGRC) is becoming increasingly important as IT organizations drive to ensure the compliance of their businesses and provide a comprehensive view of the IT environment. This discipline has become more prevalent in the last few years due to the US Sarbanes-Oxley Act and increased regulation across financial and medical organizations, but quality standards (like the BS5750 in the UK) and operational frameworks (like ITIL and COBIT) have also driven this growth.
Most organizations manage IT governance, risk and compliance using expensive, specialist software tools, or more commonly, as a manual process initiated as a “fire drill” whenever an audit is conducted. Because the ServiceNow IT Governance, Rick and Compliance (ITGRC) Application is built on the same platform as the rest of ServiceNow, ITGRC organically supports all your service management and knowledge management processes – and you get to use your existing ServiceNow platform capabilities for notifications, tasking, social IT and reporting.
Vendor Performance Management
ServiceNow Vendor Performance Management helps organizations manage, evaluate and compare vendors. End-users can use ServiceNow assessment tools to evaluate, score and rank vendors across a variety of categories such as compliance, product reliability and user satisfaction.