IT Operations Management (ITOM)

ServiceNow IT Operations Management solutions consolidate resource data — including virtualized and cloud infrastructure environments — into a single system of record. This enables you to see how your resources are performing at all times, automate key processes, and take a service-centric approach to mapping, delivery, and assurance.

ServiceNow Cloud Provisioning enables IT to automate the entire cloud management lifecycle. From self-service cloud selection to automated, standardized cloud creation and resource optimization, cloud provisioning speeds the deployment of Amazon EC2 and VMware vSphere cloud environments from weeks or months to just minutes.

ServiceNow Configuration Automation is an orchestration application that allows IT to manage third-party configuration management automation tools, including Puppet and Chef, through the ServiceNow Service Catalog and Configuration Management Database (CMDB).

SeviceNow Discovery identifies IP-enabled configuration items (CIs), maps their interdependencies, and populates and maintains them in the ServiceNow Configuration Management Database (CMDB) – a critical step to automating service management.

ServiceNow Event Management automatically creates actionable alerts from events captured by third-party monitoring tools.

ServiceNow Orchestration enables the automation of processes that involve systems and applications outside of the ServiceNow environment.

ServiceNow Password Reset significantly reduces the overall volume of IT service requests by enabling end-users to reset their own passwords using self-service and automation

ServiceNow ServiceWatch has an innovative, “top-down” approach to discovering and mapping the relationships between IT components that comprise specific business services, even in dynamic, virtualized environments.