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Help empower your employees and provide better customer service support to your tenants with an ITSM solution The latest highly capable and cost effective IT Service Management tools are opening up new methods for Housing Associations to manage their daily activities in more efficient ways. Managing a Housing Association’s day-to-day operations is a time consuming [...][rt_social_media_share]
Gartner’s predictions that IT spending at SMEs will grow faster in the next five years than the overall market is going to open up options for Cloud solutions. According to the latest report from the leading market research company, SME IT spending will grow an average of 3.8%, exceeding the 2.8% average growth for the […]
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For many companies the decision to keep IT support in-house or to outsource it can be a difficult one so we’ve put together a few ideas which may help. 1 Reduced costs The average salary of an in-house IT manager is between £30 and £40k per year, with added costs for recruitment, company benefits or […]
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One of the latest buzz terms is Gartner’s “bimodal IT” – a method of service delivery which allows IT teams to split their focus into two separate modes for stability and agility. Stability covers the day-to-day IT operations essential to the safety and reliability of an organisation’s IT department while the agility mode centres on […]
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IT can be one of the biggest time sinks a company faces and for many SMBs it can also be a costly undertaking when staffing levels are restricted. PCs, mobile devices, business applications and Cloud-based ITSM can all improve efficiency and productivity and help level the playing field against large enterprise operations. However, small and […]
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Unnecessary administration tasks could be stopping your employees from contributing effectively to the business. A survey from leading IT solutions provider ServiceNow has found that 9 out of 10 managers are spending time outside of their core job roles with tasks including providing status updates, filling out forms, requesting support or updating spreadsheets. More worryingly, […]
