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The reasons for contacting the IT department are usually fairly simple – needing something fixed, needing some other form of help or wanting something new. Consequently, the IT service management (ITSM) field has developed over the years into a solution which is adept at putting in place processes to address enquiries with speed, efficiency and […]
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IT can be one of the biggest time sinks a company faces and for many SMBs it can also be a costly undertaking when staffing levels are restricted. PCs, mobile devices, business applications and Cloud-based ITSM can all improve efficiency and productivity and help level the playing field against large enterprise operations. However, small and […]
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Using an IT Cloud solution is an easy way for SMB and mid-sized enterprises to meet their IT requirements when they don’t have the expertise or budget available to their larger counterparts. Industry analysists Gartner are also predicting spending in this market space is going to rise at a faster rate than overall enterprise IT […]
