A single platform, used to manage and maintain the operation of facilities, and enable employees to find what they need, quickly results in a number of benefits for organisations with multiple sites.
Three of the most important benefits provided by ServiceNow deployment are:
An online, self-service facilities portal, providing 24/7 access to information & services, reduces the number of repetitive or redundant requests to the support team and provides “whole company” knowledge to the entire team.
A single system to track and report on KPI’s delivers transparency and offers customised reports and dashboards to effectively monitor stock levels, IT support tickets and a myriad of other performance-related company data.
Expenses are lowered via the use of a single system to define, manage and report on all aspects of the organisation’s operations, enabling automated and optimised processes, therefore aligning support team requests with company priorities.
All of the key aspects of Facilities Management and the extension to Field Services can be managed in ServiceNow. The various applications within ServiceNow allow for seamless updates and information to flow from inbound demands to managing the work, to associating that work to asset and inventory to managing larger projects associated. It also can manage the Field Services aspects to the overall Facilities management service.
Our latest case study – Pret A Manger Deploy ServiceNow for Better Customer Service – demonstrates clearly how introducing a ServiceNow IT Service Management solution can simplify your processes, improve staff satisfaction and customer service and make your organisation more cost effective.
A single platform to manage and maintain operation of facilities and help employees find what they need quickly results in a number of benefits for any organisation with multiple sites and stores.
Three of the most important are:
Increase Productivity – deliver an online, self-service facilities portal which provides 24/7 access to information and services, minimises dependence on staff having to know “the quirks of the business” and reduces the number of repetitive or redundant requests to the support team.
Improve insight and decision making – use a single system of record to track and report on Key Performance Indicators, to deliver transparency in the performance of the company and create customised reports and dashboards which effectively monitor stock levels, IT support tickets and a myriad of other company data.
Reduce operational costs – use a single system to define, manage and report on all aspects of the organisation’s operations. Lower expenses by implementing automated and streamlined process and optimise allocation and maintenance tasks, aligning support team requests with company priorities.